FAQ
Short answers for people operating the Q Card website.
FAQ
Editing
Can I edit the header or footer from a page?
Usually no. Global content is edited in Elementor → Theme Builder, or as WordPress menus, and a change there applies across the whole site. See Global settings.
What is the difference between inserting a template and using the Template widget?
| Approach | What it does |
|---|---|
| Insert template | Copies the structure onto the page, so you can then edit that page's own content |
| Template widget | Points at one shared template, so editing it changes every page using it |
See Editing in Elementor.
Why did my section lose its styling?
The custom CSS targets specific ck-* classes. If those were removed in Elementor the styles no longer apply. Restore them from the module's Classes section, or re-insert a clean copy of the CK – … template.
Why can't I find a template when I search for its name?
The names use en dashes rather than hyphens, so typing CK - Hero will not match CK – Hero. Search for a single distinctive word instead. See Template index.
Can I add a new colour or button style?
Ask a developer. Colours come from Elementor's global colours and buttons use shared classes, so adding a one-off value breaks the consistency those provide. See Design system.
Who should change Site Settings → Custom CSS?
A developer. That stylesheet is built and maintained outside WordPress and pasted in, so editing it directly in Elementor risks having the change overwritten.
Content
Where do FAQ answers live?
In the Help & Support custom post type, not inside the Elementor accordion widgets. See Help & Support.
How do I add a new FAQ tab?
The tabs come from Elementor's Tabs widget on the FAQs template, so you add a tab there and then choose which questions appear in it. Categories on the question do not place it in a tab by themselves. See FAQs.
What is the difference between a deal and a merchant?
A merchant is the retailer, and a deal is a specific interest-free offer or promotion attached to one. Both appear together in Find a retailer, but they answer the filters differently. See Deals and Merchants.
How long does a scheduled campaign take to go live?
Up to five minutes, because the scheduler runs on that cycle. The campaign also has to be saved as Published — a draft is ignored no matter what its dates say. See Offers & campaigns.
Can I show someone a campaign before it goes live?
Only people logged in to the website can open a published campaign before its live date. Sharing it more widely by publishing early is discouraged — use Figma files or screenshots to get copy and visuals approved instead.
Can I hide one announcement message without deleting it?
No. When the bar is enabled, every message in the list scrolls through it, so removing the row is the only way to stop showing one. See Announcement bar.
Navigation
Where do the footer links come from?
From WordPress menus, one per column, rather than from the footer template. The headings and everything that is not a link list are in the template. See Footer.
Do I need to update the mobile menu separately?
The mobile menu reuses the same popup content, so a change to one of the popup menus shows up in both places. It is still worth checking mobile afterwards, because longer labels wrap differently on a narrow screen.
Why is the desktop login popup using a menu called "Mobile login dropdown"?
Just a leftover name. That menu is the one behind the login popup, despite the word "Mobile". See Menus.
Pages
How do I switch a page between Q Card and Q Mastercard?
Use the page's product type field. See Q Card vs Q Mastercard.